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PROBLEM SOLVING TECHNIQUES
As we face problems on a daily basis in our work environments, its important to approach these problems in a more positive way to establish how we can see these problems as stepping stones for improvements. Some problems are certainly more complex than others, and thus requires effective and timely elimination.
Strong problem solving skills remain highly sought after by organisations, as they look towards their teams to resolve problems quickly. Quick response to workplace problems allows organisations to remain flexible and agile as they focus on meeting customer expectations.
The development of key problem solving skills requires for teams to think more analytically and creatively. IMPAKT will empower your teams to see problems differently by teaching the following concepts:
- the 8-Step problem solving technique (and how it aligns to the PDCA cycle)
- applying the “5-whys” for establishing the root cause of the problem
- Using the 5W1H (Who, what, when, where, why and how) to breakdown and analyse root causes
